Refund policy

Refund & Return Policy

Last Updated: September 17, 2026

At Everluxe, we carefully check our products before dispatch to ensure they reach you in proper condition.

1. Returns

We do not accept general returns or exchanges for reasons such as change of mind, incorrect choice, or personal preference.

Refunds are considered only in cases where the customer receives:

- A damaged product, or
- A wrong product

2. Reporting a Damaged or Wrong Product

If you receive a damaged or wrong product, please contact Everluxe through WhatsApp as soon as possible, preferably within 24 hours of delivery.

For verification, the customer must provide:

- Clear photos of the received product
- A clear unboxing video showing the package and product
- Order details

The unboxing video and photos may be reviewed before a refund is approved.

3. Refund Approval

Once the submitted evidence has been reviewed, Everluxe will determine whether the product qualifies for a refund.

Requests made after 24 hours will not be automatically rejected and may be reviewed on a case-by-case basis.

Everluxe reserves the right to decline a refund request where the provided evidence does not establish that the product was damaged or incorrect when received.

4. Refund Method

If your refund is approved, you will be asked to provide your UPI ID.

The approved refund will be sent to the provided UPI ID within 1–2 working days after approval.

5. No Product Return Required

For approved damaged or wrong product claims, the customer does not need to return the product to Everluxe.

6. Non-Refundable Situations

Refunds will generally not be provided for:

- Change of mind
- Personal preference
- Incorrect selection by the customer
- Normal wear and tear after use
- Damage caused by improper use or handling
- Claims without sufficient evidence of damage or wrong product

7. Contact Us

For refund-related queries, please contact Everluxe through WhatsApp:

WhatsApp: +91 98702 57651

Everluxe
India