Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Everluxe, we aim to process and deliver your orders as smoothly as possible. Please read the following shipping terms before placing an order.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 working days after successful payment confirmation.

Processing or dispatch may occasionally take longer due to unforeseen circumstances, holidays, high order volumes, or other operational reasons.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time is 7–8 working days.

Delivery times are estimates and may vary depending on the delivery location, courier operations, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

- Orders below ₹500: Shipping charge of ₹70
- Orders of ₹500 or above: Free shipping

The applicable shipping charge will be displayed at checkout.

4. Delivery Coverage

Everluxe provides shipping across India, subject to serviceability of the customer's provided address and the availability of courier services in that location.

5. Order Tracking

Once your order has been dispatched, tracking details will be provided to the customer so that the shipment can be tracked.

6. Courier Delays

Everluxe is not responsible for delays caused by third-party courier or logistics partners.

However, customers may contact us through WhatsApp for assistance with tracking or delivery-related concerns, and we will provide reasonable support where possible.

7. Failed Delivery & RTO Due to Customer

An order may be returned to origin (RTO) if delivery fails due to circumstances attributable to the customer, including but not limited to:

- Incorrect or incomplete delivery address
- Incorrect contact information
- Customer being unavailable or repeatedly not answering the courier's calls
- Customer refusing or failing to accept the shipment
- Any other customer-related reason that prevents successful delivery

If an order is returned to Everluxe under such circumstances:

Option 1 — Refund:
If the customer requests a refund, 50% of the eligible order amount will be refunded.

Option 2 — Re-shipping:
If the customer wants the same order to be shipped again, a ₹70 re-shipping charge will apply.

8. RTO Due to Courier or Logistics Issues

If an order is returned to origin due to a courier or logistics issue that is not attributable to the customer, Everluxe may provide free re-shipping on a case-by-case basis, subject to review of the circumstances.

9. Address Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout. Everluxe cannot guarantee successful delivery where the information provided by the customer is incorrect or incomplete.

10. Contact Us

For shipping and delivery-related questions, please contact Everluxe through WhatsApp:

WhatsApp: +91 98702 57651

Everluxe
India